This Privacy Policy explains how Flora Lane processes personal data when you use waterstarpancake.lol, contact us, or request florist workshop services for weddings and events.
We may collect contact details, event and order information, consultation notes, delivery and setup instructions, payment-related records, and website usage data. Where relevant, we also process preferences shared for floral design, timing, venue coordination, and service follow-up.
We receive personal data when you submit an inquiry, request a consultation, ask for a quote, confirm a booking, or communicate with us about an order. We also collect limited technical information from website interactions and, where applicable, from payment and service providers involved in completing the request.
Our site may use essential cookies for core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
You can manage cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect site functionality, form handling, or the stability of certain features.
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm dates, coordinate floral design details, manage deposits and payments, organize delivery and on-site setup, maintain records, improve site performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, recordkeeping, and delivery or setup coordination. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, tax obligations, or other regulatory duties. We may also share information to establish, exercise, or defend legal claims.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where appropriate, restriction of certain processing, or an explanation of how we use your information. Some requests may be limited where we must keep records or otherwise process data for legal or operational reasons.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the information or action you are asking for. We will review the request and respond within a reasonable period under applicable law.
We retain personal data for the period needed to handle inquiries, manage consultations, complete orders, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it, anonymize it, or restrict it so it is no longer actively used.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
